FAQS / POLICIES
Customer service email : Littleherbs.firstname.lastname@example.org
Hours: Monday- Friday 9a-5p EST
Response time: 1-3 business days
Our items are handcrafted and are made to order. We accept ZERO returns or exchanges unless incorrect item is received. If your order is incorrect you have up to 7 days to reach out after order is delivered.
In the event that your order is lost or missing in the mail we do advise you to follow up with the postal service and file a claim with them. All packages are insured. We also ask that forward all details to our customer service department.
Undelivered lost packages may be reissued if tracking number reflects no movement.
Delivered lost/ stolen packages may be reissued after claim is filed.
Our products are not FDA proved and they are not guaranteed to work on everyones skin. Our products are not intended to cure or prevent any disease. We DO NOT give medical advice. For any medical concerns please consult a doctor.